Privacy Policy

Effective Date: April 3, 2025

1. Introduction

Welcome to Just Ask AVA. We are committed to protecting your privacy and ensuring a transparent, secure experience on our website and mobile platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://justaskava.com) or use our mobile services. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

B. Personal Information

We may collect personally identifiable information (PII) that you voluntarily provide when you:

• Register an account
• Fill out forms or surveys
• Subscribe to our newsletters
• Engage with our mobile opt-in services, including SMS campaigns

Examples include your name, email address, phone number, and other contact details.

B. Non-Personal Information

We also automatically collect non-personal information using cookies, web beacons, and similar tracking technologies. This includes data such as your IP address, browser type, device information, and browsing activities on our website.

C. Mobile Opt-In Data

Mobile opt-in data refers to information collected when you voluntarily sign up via your mobile device to receive communications, offers, or notifications. This data may include your mobile phone number and usage preferences.

3. Cookies and Other Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Recognize your device on subsequent visits
• Understand how you interact with our content
• Personalize your experience and improve our website functionality

You may disable cookies through your browser settings; however, please note that some features of our website may not function as intended if cookies are disabled.

4. SMS and Text Message Communications

When you provide your phone number, you consent to receive service-related text messages from Just Ask AVA at the number provided, including messages sent by autodialer. These messages may include updates, appointment reminders, and important service notifications related to your account. Consent is not a condition of purchase. Message frequency varies, and message & data rates may apply. Reply HELP for help or email us at Ava@justaskava.com. You can opt out at any time by replying STOP. Please refer to our Privacy Policy & Terms & Conditions for further details.

5. Mobile Opt-In Data Policy

To ensure clarity and compliance with privacy regulations, we provide the following assurances regarding mobile opt-in data:

• Exclusive Use: Mobile opt-in data will be used solely for the purpose for which it was provided, such as sending targeted notifications, service updates, or SMS communications.
• No Third-Party Sharing: Mobile opt-in data will not be sold, shared, or transferred to any third parties under any circumstances.
• Purpose Limitation: The collection and use of mobile opt-in data are strictly limited to enhancing your experience and delivering the services you have explicitly requested.
• Data Security: We employ robust security measures to protect your mobile opt-in data from unauthorized access, disclosure, alteration, or destruction.
• Compliance: Our practices regarding mobile opt-in data adhere to applicable laws and regulations to safeguard your privacy. 

6. Media Content and Embedded Media

Our website may include various forms of media content such as images, videos, audio, and embedded social media posts. Please note:

• Embedded Content: Third-party media or embedded content is subject to the privacy policies of the respective providers. We do not control these external policies and are not responsible for their content or practices.
• User-Generated Media: If you upload or share media content on our platforms, you grant Just Ask AVA a non-exclusive, worldwide license to use, display, and distribute such media in connection with our services. We will not share your media with third parties for purposes unrelated to enhancing your experience on our site.
• Purpose and Security: All media content is handled in accordance with this Privacy Policy and is used only to improve the functionality and user experience of our services.

7. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law or in response to a valid request by a law enforcement agency or other governmental authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any changes in ownership or use of your personal information.

Note: Mobile opt-in data, including data used for SMS campaigns, is exempt from third-party sharing practices and will remain solely for internal use.

8. Data Security

We take data security seriously and implement various measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure server infrastructures
• Regular security assessments and updates
• Strict internal access controls

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may access and update your personal information at any time by logging into your account or contacting us.
• Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions provided in our emails or SMS messages, or by contacting us directly.
• Data Deletion: Upon request, we will delete your personal information, subject to any legal or regulatory obligations.

10. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and enforce our agreements. When the data is no longer needed, it will be securely deleted or anonymized.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via our website or through direct communication. The updated version will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Just Ask AVA

Email: Ava@justaskava.com

Address:  5950 Live Oak Parkway, Suite 370, Norcross, Georgia 30093